Frequently Asked Questions
Does Forever Player provide channels? Where can I find playlists?
Forever Player does not supply channels or playlists. We do not offer assistance in obtaining playlists, nor are we responsible for any uploaded content. Make sure to have a playlist ready before purchasing or activating the app, as no channels are included. Payments are non-refundable if you don't have a playlist or encounter issues.
Why did my MAC address change when I switched connections?
Every TV has two MAC addresses (Wi-Fi and Ethernet). Switching between connections activates the second MAC automatically after restarting the app. These MAC addresses are unique and cannot be altered manually.
Why isn’t the app working even though the playlist works on my computer?
This may be due to ISP restrictions if your computer is on a different network. If both devices share the same network, it could be that your TV doesn’t support specific formats. Each TV model is different and may have limitations on supported content.
What can I do if my playlist freezes or loads slowly?
Ensure your playlist is active, functional, and free of restrictions or errors. For privacy reasons, we cannot access or assist with playlist issues.
Why am I unable to start the app?
Check your internet connection and ensure that the app is activated correctly. Some issues may also arise if your playlist is inactive or incompatible.
Can I transfer my app subscription to another device?
No, app subscriptions are linked to the specific device on which the app is activated. Transferring subscriptions is not supported.
How can I recover my account if I lose access to it?
If you lose access to your account, contact our support team with proof of purchase and your activation details. Recovery may take several business days.
Does the app support subtitles?
Yes, the app supports subtitles if they are embedded in your playlist or provided as separate files. However, compatibility depends on your TV model.